Data collected Purpose/Activity Type of Data Lawful basis for processing Retention period
Information you provide us when you communicate with us, e.g. by email or contact us form via our websites or through the live chat function on our website (“Communication Data”) This information is used to enable us to respond to or following up on your comments, queries or questions Information may include your full name, your email address and other personal data you provide us to enable us to deal with your communication. We will use our legitimate interests in the assisting you and answering your communications as the legal basis for processing Communication Data. We will hold on to Communication Data for as long as it is necessary to enable us to deal with the matter relating to that communication. Once your matter has been dealt with, we will delete Communication Data within 6 months.
If you request further information from us by signing up to receive any of our newsletters or marketing communications (“Marketing Data”). For further details, see section 6 below. Marketing Data is processed for the purposes of sending you the relevant notifications and/or newsletters and/or any marketing communication. We will ask you for your name and email address so we can send you these information. The legal basis for this processing is consent. We will not keep Marketing Data more than 3 years after our last contact.
Information you provide to us when you complete a survey or respond to a questionnaire or submit a review or feedback (“Review Data”). To collect information about a specific matter, for example, our services to you or reviews of our products/services. In many cases surveys, and questionnaires are anonymous and we only collect personal information for statistical data. If this is not the case, we will let you know at the time of collecting the information. If such functionality is available, feedback and reviews may be disclosed on the Website with some personal information. In such case, you will be informed. Information may include your full name, your email address and other personal data requested. As the legal basis for processing Review Data, we will use our legitimate interests in the monitoring and improvement of our products and services to our customers and users and in the sharing of customer experience with webusers. While we like to retain reviews and feedback from you to help other webusers, we will anonymise or delete your reviews and feedback after 3 years. Any information collected pursuant to a survey or questionnaire will be deleted within 3 years of you submitting your responses. Any information retained will be statistical data only.
Authentication Data Profile data Connection data Customer data Purchase data Payment data
Authentication Data is used to authenticate you and allows to access the digital services to which you have access according to your profile Management of customer account They are used to analyse the site usage Management of customer operations. Management of online purchase Management of online payment by our banking partner Credit Agricole or another Bank
Authentication Data include your login (which can be your e-mail) and your password Civility, Surname, first name, postal and electronic address, date of birth, phone number. IP address, device ID, connection timestamp Identification data, dates of visits, prices of purchased tickets Identification data, Date, products ordered Delivery address Return management and refunds where appropriate Claims management Identification data,Payment data
This processing is based on legitimate interest to the data controller to provide the service This processing is based on the performance of a contract This processing is based on legitimate interest to the data controller to provide the service This processing is based on the performance of a contract This processing is based on the performance of a contract This processing is based on the performance of a contract
The Authentication Data are kept as long as you are a user. If you don’t access to your account after 24 months, we delete your personal data. The Profile data are kept as long as you are an authorized user plus 3 years. If you don’t access to your account after 24 months, we delete your personal data. 6 months The data are kept during the performance of the contract + 5 years The data are kept during the performance of the contract + 5 years The data are kept during the performance of the contract + 5 years